RESERVATION / CHECK-IN / CANCELLATION POLICIES

RESERVATION POLICY

In order to obtain your desired appointment, we recommend scheduling your treatment as far in-advance as possible.  A credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policy requirements and only make necessary charges to your account on the date of your scheduled service. You can choose to pay with any other accepted methods of payment upon checkout. Details of our cancellation policy, and when the card on file is charged, are provided below.

CHECK-IN POLICY

We ask that you please arrive 10 minutes prior to your reservation start time and submit your intake form prior to your arrival. We will do our best to accommodate late arrivals; however, the length of the treatment may have to be adjusted to accommodate the next scheduled reservation. If the scheduled treatment cannot be adjusted based on how late you have arrived, you will be subject to the cancellation policy and charges, as per below.

 CANCELLATION POLICY

We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Any cancellations or rescheduling requests with less than 48hours of notice are subject to a cancellation fee amounting to 25% of the scheduled service(s).

 When you miss an appointment with us, we not only lose your business, but we also missed the opportunity to accommodate other potential inquiries for the same time slot.

All services require a credit card OR gift certificate to guarantee a reservation, so please have your card information ready when booking. You will not be billed unless there is a cancellation OR no-show. Upon checkout, you may choose to pay with any other accepted methods of payment (Debit, Visa, MasterCard, Amex, or Cash).